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❓ Frequently asked

Answers to common questions

Account

Signup, verification, password resets · 6 articles

How do I create an account?

Tap "Join Now" (top right), enter your phone number, set a password, confirm OTP. Done — under 60 seconds.

How do I verify my account?

Profile → Verification. Upload a clear photo of your NID or passport. Usually approved within 24 hours.

I forgot my password. How do I reset it?

Sign In page → "Forgot Password" → enter your phone number. An OTP arrives by SMS. Use it to set a new password.

Can I have multiple accounts?

No. One account per person. Duplicate accounts are banned and balances forfeited. Contact support if you're locked out of your original.

How do I update my phone number or email?

Profile → Settings → Personal Info. Phone number changes need ID re-verification for security. Stuck? Live support will do it for you.

How do I close my account?

Contact live support or email us. Pending withdrawals are paid out before the account closes. Note: closed accounts can't be reopened.

Deposits

bKash, Nagad, Rocket, bank · 6 articles

What's the minimum deposit?

৳100. No maximum limit on most methods.

Which payment methods are accepted?

bKash, Nagad, Rocket, Upay, Dutch-Bangla mobile banking (DBBL), and bank transfer. Visa and Mastercard for international users.

How long does a deposit take?

bKash, Nagad, Rocket, Upay land in seconds. Bank transfers take up to 30 minutes in banking hours.

My deposit hasn't shown up. What now?

Wait 5 minutes and refresh. Still missing? Support → Submit Deposit Issue with your TrxID and amount. We fix it within 30 minutes.

Are there deposit fees?

4SIX charges none. Your wallet or bank may apply their own.

Is there a deposit bonus?

First deposit of ৳500+ unlocks a 100% match up to ৳50,000. Credited automatically — no promo code.

Withdrawals

Cash out to bKash in under 2 minutes · 6 articles

What's the minimum withdrawal?

৳500 for bKash/Nagad/Rocket. ৳1,000 for bank transfer.

How long does a withdrawal take?

2–5 minutes to bKash, Nagad, Rocket. Up to 30 minutes for bank transfers during banking hours.

Why is my withdrawal pending?

Usually because ID verification is incomplete or bonus funds haven't met wagering. Pending more than 30 minutes? Ping support.

How do I request a withdrawal?

My Account → Withdraw → pick method → enter amount and account details → Submit. Make sure your account is verified first.

Is there a withdrawal fee?

We charge none. Your payment provider may charge on their end.

How many withdrawals can I make per day?

5 requests per day. No cap on the total amount for verified accounts.

Bonuses

Welcome, wagering, expiry · 6 articles

How do I claim the Welcome Bonus?

Deposit ৳500 or more on your first deposit — the 100% match (up to ৳50,000) lands automatically. No code needed.

What are wagering requirements?

Bonus funds must be wagered 10x before you can withdraw. E.g. a ৳1,000 bonus needs ৳10,000 in total bets. Sports bets count only at odds 1.50 or higher.

Do bonuses expire?

Yes. Welcome bonuses: 30 days. Daily reloads: 24 hours. Unused after expiry = forfeited.

Can I withdraw bonus money directly?

Not until wagering is met. Real-money balance is always withdrawable, no restrictions.

Are there daily or weekly bonuses?

Daily reloads, weekly cashback on losses, and event-specific boosts for major IPL/BPL/UCL fixtures. Active offers live on the Promotions page.

What happens if I break bonus terms?

Bonus abuse (multiple accounts, irregular betting patterns to clear wagering) voids the bonus and any winnings from it.

Games & Betting

Sports markets, casino, Aviator · 6 articles

What sports can I bet on?

Cricket (IPL, BPL, Tests), football (EPL, UCL, La Liga), basketball, tennis, kabaddi, volleyball, boxing, horse racing, esports — 300+ events a day.

What types of bets are available?

Match winner, over/under, handicap, both teams to score, correct score, first goalscorer, player props, accumulators, and full live in-play betting.

What casino games are available?

Live Baccarat, Roulette, Teen Patti, Andar Bahar, Blackjack, 1,000+ slots, crash games (Aviator, JetX), and lottery from top providers.

What's the Aviator crash game?

A multiplier climbs from 1x. Cash out before the plane flies away. Wait longer for bigger multiplier — and bigger risk.

Is there live betting?

Yes. Full in-play with real-time odds, live stats, and bets on individual overs, corners, and bookings during the match.

What's the minimum bet amount?

৳10 on sports, ৳20 on most casino games. Max bet varies by market — always shown on the bet slip.

Mobile App

Android APK, iOS, install help · 5 articles

Is there a mobile app?

Native Android (APK on our site) and iOS (App Store).

How do I install the Android app?

Open our site on your phone → scroll to footer → "Download Android App". Allow "Unknown Sources" in Settings when prompted, then open the APK.

The app won't install. What do I do?

Enable Install from Unknown Sources (Settings → Security, or Apps → Special App Access). Clear your browser cache and re-download if it still fails.

Can I use the same account on multiple devices?

Yes — Android, iOS, and desktop, up to 3 devices logged in at once.

How do I update the app?

Android: grab the latest APK from our site. iOS: update via App Store. Auto-updates on.

Security

Passwords, 2FA, account safety · 5 articles

Is 4SIX safe and secure?

256-bit SSL on every transaction — the same tech your bank uses. Licensed, regulated, and player funds kept in segregated accounts.

How do I enable two-factor authentication?

Profile → Security → Two-Factor Authentication. Link your phone; from then on, every login from a new device needs an OTP.

Someone accessed my account. What do I do?

Change your password immediately (Profile → Security). Message live support to freeze the account while we investigate. Never share your password.

How is my personal data protected?

Encrypted servers, strict access controls, no third-party sharing. Full details on the Privacy Policy page.

Why was my account suspended?

Usually a security review — suspicious login pattern or fraud check. You'll get an email with next steps. Think it's a mistake? Support will escalate it.

Responsible Gaming

Limits, cool-off, self-exclusion · 5 articles

What responsible-gaming tools do you offer?

Deposit limits, wager limits, loss limits, session time limits, 24h–30d cool-offs, and full self-exclusion. All in Profile → Responsible Gaming.

How do I set a deposit limit?

Profile → Responsible Gaming → Deposit Limits. Daily, weekly, or monthly. Decreases take effect instantly; increases have a 48-hour waiting period.

What is self-exclusion?

Blocks you from your account for a chosen period — 1 month to 5 years, or permanent. No deposits, no bets, no promos during that time.

Where can I get help for gambling addiction?

Bangladesh National Mental Health Helpline: 16789. Or email our Responsible Gaming team: responsible@4six.com. Reaching out is the right move.

Can I re-open my account after self-exclusion?

Short-term (under 6 months): lifted by support after the period ends. Permanent: cannot be reversed — that's the point.